Upload performance within WeTransfer's Mac app is partially degraded

Incident Report for WeTransfer

Resolved

A fix for this issue has been released with update 2.2.1 for the WeTransfer Mac app.

Posted Mar 04, 2024 - 15:38 UTC

Update

We have identified the cause of this issue and are currently in the process of releasing a new update containing a fix.

Posted Mar 04, 2024 - 14:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 04, 2024 - 11:52 UTC

Identified

We are observing an issue within WeTransfer's Mac app that causes failed uploads from within the app to delete the source content of the upload. The issue has been identified and a fix is being implemented. Updates to follow.

If you have lost content following a failed upload using the WeTransfer Mac app please consult the following article:
https://support.apple.com/en-kw/guide/mac-help/mh15136/mac

Posted Mar 04, 2024 - 11:51 UTC

This incident affected: WeTransfer (Uploads).