Degraded performance on wetransfer.com, Collect, and Paste

Incident Report for WeTransfer

Resolved

This incident has now been resolved. All services are functional.

Posted Sep 28, 2021 - 16:29 UTC

Monitoring

A fix has been deployed by our service provider and we are observing recovered performance. We are continuing to monitor the situation.

Posted Sep 28, 2021 - 16:21 UTC

Update

Our service provider has isolated the issue and work on a resolution is ongoing.

Posted Sep 28, 2021 - 15:06 UTC

Update

Ongoing issues have been identified and investigation is continuing by our service provider.

Posted Sep 28, 2021 - 13:56 UTC

Identified

Our authentication service provider has identified the issue and is applying a fix.

Posted Sep 28, 2021 - 13:42 UTC

Investigating

We've identified an issue related to our authentication flows causing degraded performance on wetransfer.com, Collect, and Paste. We're investigating.

Posted Sep 28, 2021 - 13:40 UTC

This incident affected: WeTransfer (Website).