Transfer Product Outage
Incident Report for WeTransfer
Resolved
This issue has been resolved. Thank you for your patience and our apologies for the inconvenience.
Posted Jun 17, 2019 - 14:02 UTC
Update
We are continuing to monitor for any further issues.
Posted Jun 17, 2019 - 13:57 UTC
Monitoring
We believe we have a fix in place and rolled out. Monitoring.
Posted Jun 17, 2019 - 13:53 UTC
Update
We are continuing to investigate. We are looking into an issue that we suspect might have caused the outage. Will update when we know more.
Posted Jun 17, 2019 - 13:47 UTC
Update
We are continuing to investigate this issue.
Posted Jun 17, 2019 - 13:37 UTC
Investigating
The Transfer product (wetransfer.com) is experiencing an unanticipated outage. We are investigating and will hopefully be back online shortly. Monitor this page for updates.
Posted Jun 17, 2019 - 13:34 UTC
This incident affected: Website, Uploads, Downloads, Email, Pro, Support, Public API (Developers Portal, Public API - Transfers, Public API - Boards), and Specific sub-services (AWS ec2-eu-west-1, AWS ec2-us-east-1, AWS rds-us-east-1, AWS rds-eu-west-1, AWS route53, AWS s3-eu-west-1, AWS s3-us-standard, SendGrid SMTP).