Issues with uploads and downloads in EU

Incident Report for WeTransfer

Resolved

This incident has been resolved.
Posted Mar 18, 2020 - 11:41 UTC

Monitoring

All uploads and downloads should be operational again. If you experience issues with your upload, please restart it. We are continuing to monitor the situation.
Posted Mar 18, 2020 - 10:27 UTC

Identified

Downloads are fully operational again. Uploads are working for new uploads, and we are looking into resolving the issues for existing in-progress uploads. Restarting your upload should automatically resolve the issue.
Posted Mar 18, 2020 - 09:02 UTC

Update

We are seeing new issues with transfers in the EU region, and are investigating.
Posted Mar 18, 2020 - 08:45 UTC

Investigating

We are seeing new issues with transfers in the EU region, and are investigating.
Posted Mar 18, 2020 - 08:45 UTC

Update

We are continuing to monitor our service in the EU region. If you are still experiencing issues, restarting your transfer should fix that.
Posted Mar 17, 2020 - 17:33 UTC

Monitoring

We have identified the congestion to one of our Redis clusters. We have replaced the cluster and are currently monitoring as system stabilises. Performance may still be impacted for long-running uploads.
Posted Mar 17, 2020 - 16:42 UTC

Identified

Uploads might fail to complete and downloads might fail to start for our customers in Europe. We are currently working on a solution to mitigate the issue
Posted Mar 17, 2020 - 13:31 UTC
This incident affected: WeTransfer (Downloads, Uploads).