URL shortener and Collect server components unavailable

Incident Report for WeTransfer

Resolved

The outage has ended, we have confirmed all the affected services are reachable.
Posted Oct 04, 2019 - 11:54 UTC

Monitoring

The traffic to the aforementioned services has been restored
Posted Oct 04, 2019 - 11:38 UTC

Investigating

A number of our services are returning error codes and not processing requests. This includes the Collect server component, our URL shortener - we.tl as well as the Developers Portal.

The download links for transfers will fail to open as the go through the URL shortener.
Posted Oct 04, 2019 - 11:28 UTC
This incident affected: WeTransfer (Downloads).