Downloads failing to start in the UK

Incident Report for WeTransfer

Resolved

If you are in the UK and have experienced this issue, please try our DNS workaround which has proved successful for most users. You can find steps on how to change your DNS settings here: https://wetransfer.zendesk.com/hc/en-us/articles/204436365-Changing-your-DNS-server

Posted Mar 25, 2020 - 14:44 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 25, 2020 - 14:41 UTC

Monitoring

We have identified that the issue is isolated to a small number of users in the UK using specific ISPs and are looking for a temporary solution for them. If you are currently experiencing the issue please get in touch with our support team here https://wetransfer.zendesk.com/hc/en-us/requests/new

Posted Mar 24, 2020 - 13:51 UTC

Investigating

We are seeing downloads failing to start for our customers in the UK. We are investigating.

Posted Mar 24, 2020 - 10:42 UTC

This incident affected: WeTransfer (Downloads).