Loss of capacity on the API servers
Incident Report for WeTransfer
This last attempt was successful, finally. Everything completed in time and the service didn't suffer meanwhile. Our main database is now redundant again. We just ran and re-enabled all the scheduled tasks (for cleaning up expired transfers, sending out mails, etc) that didn't ran during the last few hours. From now on, back to normal. Thank you all for your patience and understanding. Now, happy Monday morning transferring!
Posted almost 2 years ago. Jul 11, 2016 - 05:19 UTC
Yes, we are still awake and so are our friends at Amazon AWS! After another attempt that went down and was stopped quickly enough not to affect you too much, we are currently doing a final attempt to get our secondary database instance in sync with the primary. Things are looking bright, but we're looking for the optimal point where the syncing does not break our service and still completes before traffic starts to increase again in the morning.
Posted almost 2 years ago. Jul 11, 2016 - 00:45 UTC
Unfortunately the impact was too big and we had to cancel the operation. There was a 10 minute downtime due to this attempt.
Posted almost 2 years ago. Jul 10, 2016 - 20:00 UTC
The situation is currently stable but not ideal. Our database server is usually redundant, but only one instance is active right now - so we will need to make another move. The second instance should be turned on as quickly as possible so we'll be running redundant again. All signs for this are green, but (and we hate bringing this to you), doing it might take another performance hit for a short while. We'll be on top of the situation and cancel the operation when the impact is too big.
Posted almost 2 years ago. Jul 10, 2016 - 19:38 UTC
A fix has been implemented and we are monitoring the results.
Posted almost 2 years ago. Jul 10, 2016 - 12:01 UTC
Once we have come out of maintenance the load on our database has spiked to very high levels. We have to wait out for the load to stabilise before we re-enable everything.
Posted almost 2 years ago. Jul 10, 2016 - 10:28 UTC
After the database update this morning our servers have a little bit of trouble coming up all at once. Please bear with us as we give them a helping hand.
Posted almost 2 years ago. Jul 10, 2016 - 09:35 UTC