Delay in processing EU uploads
Incident Report for WeTransfer
Resolved
We have implemented a fix, the processing pipeline is healthy again. A post-mortem will follow.
Posted 11 months ago. Aug 19, 2016 - 09:39 UTC
Update
We have identified the issue and implemented a fix. Unfortunately our download servers have suffered some collateral damage from the issue, but they are recovering now. We will post an update once everything has subsided.
Posted 11 months ago. Aug 19, 2016 - 09:07 UTC
Identified
This morning around 3:45 UTC, the processing backend became saturated with long-running tasks. After some thorough investigation the issue has been identified, we are working on a fix. Most uploads done after 3:45 UTC are not properly processing. We are working hard to get this fixed for our EU users, stay tuned for more information.
Posted 11 months ago. Aug 19, 2016 - 07:33 UTC
Investigating
We're investigating delayed processing for EU uploads at the moment. Once we have identified the issue, we'll update the situation and share more info.
Posted 11 months ago. Aug 19, 2016 - 06:55 UTC